Resending CODA is THE most frequent request to our Support.


Why request CODA the via MyCodaBox?

  • CODA resend requests, received via e-mail by our Support are often incomplete and unclear: without the client's name, the bank account number and the periods, they cannot be processed on time.
  • Our Support team needs structured requests to handle.


How?

Go To MyCodaBox > Search your client > Go to tab 'CODA' > click on 'Redeliver CODA'


Which CODAs can you request?

Only CODA that CodaBox has received from the bank 

  • Client transferred to your office - need CODA from the past?
  • Client transferred to another platform - CODA resend needed?

 You can request the redelivery of old CODAs for your client from the date the CODA mandate is activated. 

For example, for a mandate activated on 1/4/2020, we can deliver CODAs from that date.


For which period?

You can make a basic selection for all active bank accounts of a client:

  • For a certain period (between date X and date Y)
  • For CODA that goes back up to two years in the past
request coda resend via mycodabox


You can make a more advanced selection for specific active bank accounts:

  • For a certain period (between date X and date Y)
  • For certain CODA numbers
  • For CODA that goes back up to two years in the past
options for resending coda via mycodabox


Once you have made your selection, click on Redeliver CODA



 Our support service receives your request and the requested CODA will be delivered within 3 working days via your daily CODA delivery