• You have ordered the CARO Service for your client via MyCodaBox. 
  • Your client has received, via e-mail, the invitation to activate the Service. 
  • He has started the activation process online but he cannot finalize his activation because he did not receive the SMS containing the verification code.
  • In MyCodaBox, the status of your invitation is: 'Invitation sent/Problem'.


What to do?

In MyCodaBox - CLIENT MANDATES & SERVICES - CARO - Find your customer and click on Manage

in mycodabox - caro menu - manage your client


Check whether the mobile phone number and/or e-mail you have entered is the same as the customer/cardholder's and adapt it if necessary by clicking on Edit & Resend

mycodabox-client-detail tab - caro: edit and resend caro invitation


E-mail - the mobile phone number and the last 4 digits of the credit card can be adapted here. Once you have made the changes, click on Send Invitation.

mycodabox-client detail tab caro-edit and resend invitation-editable fields



Note:

If your client's mobile phone number is correct, check with him/her whether he/she has not blacklisted/blocked the number used to send this SMS by mistake. See also our related articles