• You have ordered the CARO Service for your client via MyCodaBox. 
  • Your client has received, via e-mail, the invitation to activate the Service. 
  • He has started the activation process online but he cannot finalize his activation because he did not receive the SMS containing the verification code.
  • In MyCodaBox, the status of your invitation is: 'Invitation sent/Problem'.


What to do?

Check if the mobile phone number you entered when ordering CARO is correct and adapt it in myCodaBox if required.

If your client's mobile phone number is correct, check with him/her whether he/she has not blacklisted/blocked the number used to send this SMS by mistake.


In MyCodaBox - CLIENT MANDATES & SERVICES - CARO - Find your customer and click on Manage


Check whether the mobile phone number and/or e-mail you have entered is the same as the customer/cardholder's and adapt it if necessary by clicking on Edit & Resend


E-mail - the mobile phone number and the last 4 digits of the credit card can be adapted here. Once you have made the changes, click on Send Invitation.



Note:

If your client's mobile phone number is correct, check with him/her whether he/she has not blacklisted/blocked the number used to send this SMS by mistake.