- You have ordered the CARO Service for your client via MyCodaBox.
- Your client has received, via e-mail, the invitation to activate the Service.
- He has started the activation process online but he cannot finalize his activation because he did not receive the SMS containing the verification code.
- In MyCodaBox, the status of your invitation is: 'Invitation sent/Problem'.
What to do?
E-mail - the mobile phone number and the last 4 digits of the credit card can be adapted here. Once you have made the changes, click on Send Invitation.
If your client's mobile phone number is correct, check with him/her whether he/she has not blacklisted/blocked the number used to send this SMS by mistake. See also our related articles