|New bank account - No Coda yet?|
Check the status of the account via MyCodaBox as it is possible that some actions still need to be taken to activate the account and mandate.
|Existing bank account - CODA stopped?|
Before contacting firstname.lastname@example.org, please check with your customer whether transactions have taken place on the relevant account after the last CODA file received.
You will still receive CODA, but intermediate files are missing. Request a reshipment of the CODA via MyCodaBox. More information on request CODA again. In case CodaBox does not have the missing CODA, we will inform you after your request.