SODA mandates - what do the different statuses mean?
Modified on: Thu, 30 Dec, 2021 at 1:53 PM
Here is an overview of the different statuses of a SODA mandate:
|Not signed||The SODA mandate has been ordered, but there is no signed CODA mandates yet for the client.|
| Signed||Mandate is signed. CodaBox will soon request the SODA activation at the social secretariat.|
|Requested|| The SODA activation has been requested at the social secretariat.|
|Delayed||The activation is delayed – CodaBox sends a weekly reminder to the social secretariat.|
|Confirmed||The activation has been confirmed by the social secretariat – waiting for the first SODA file.|
|Active||The SODA mandate is active, CodaBox receives SODA files for the client from the related social welfare office.|
|Problem||Our request due to missing information or mandate was refused by the social office. You should have received information about it. If this is not the case, thank you for letting us know.|
|See also our related articles|
Did you find it helpful?
Sorry we couldn't be helpful. Help us improve this article with your feedback.