I transfer a client to my office in 5 steps

Do you want to transfer a client, who already has an active account with CodaBox, to your Office?

  1. In MyCodaBox > CLIENTS > New Client > Fill in the client data in Informations.
    When you click on Save Client, the system detects that this client already exists and proposes to transfer the client to your Office.
    On the next screen, complete the 'Bank details', the 'Social Welfare Office' and request, if necessary, the resending of past CODAs by selecting the period in the calendar via 'Redeliver past CODAs'.

    Please note that we can only deliver CODA that we have received from the bank 

  2. CodaBox transfers the client to your Office ⇨ the client is visible in your Client List
  3. CodaBox sends the CODA mandate(s) to your Office for signature (*)
  4. CodaBox handles the mandate(s) signed by your client
  5. Your Office receives CODA for this client

(*) If CodaBox manages your clients' mandates

This procedure is also available in a short free video 
On this page you can watch a short video tutorial  'How to request a client transfer'. Be sure to check out our other free video tutorials, which walk you step-by-step through MyCodaBox with concrete examples.

Follow the status of your transfers?
You can follow your transfers via MyCodaBox > Clients > Client Transfer List
The different statuses of your transfers are explained in detail in this article

What about the Services my client had subscribed to, before his transfer to my Office?
The new Accountant decides which Service(s) he wants to activate :

Active Service 

BEFORE the Transfer

STATUS if Service ordered by the new AccountantSTATUS if Service NOT ordered by the new Accountant
SODA - VOILATransferredCanceled
VOICI - CAROAlways Canceled

Note: When a client signs a contract directly with CodaBox: only the CODA Service remains active.

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