CodaBox offers the clients of fiduciaries the opportunity to sign the mandates free of charge using their electronic ID or bank card (bank card for Crelan and BNP accounts only).
Watch our video and discover the Twikey electronic signature
The different steps of the electronic signature
When mandate is available in MyCodaBox, the electronic signature can be performed via the 'Signature' column:
The mandate must be signed electronically with the identity card of a person having power of attorney on the accounts. You can use this procedure when your client is in your office.
If you have provided us the e-mail address of your customer, we can invite him by e-mail to sign his mandates electronically.
The invitation is automatically sent* by our internal system.
If the Status of the mandate is 'Sent-client' in your MyCodaBox platform, your client received the invitation. An invitation is sent for each mandate (if bank is supported).
When the customer has signed the mandate electronically, CodaBox receives a confirmation from Twikey. CodaBox changes the status of the mandate, which becomes 'Sent-hq' in your MyCodaBox platform.
|The bank accepts the mandate within a few days and activates the sending of CODA files|
|CodaBox receives the first CODA file and changes the status of the mandate to 'Active' in your MyCodaBox platform.|
* Note: No invitation is sent to your customer if the status of the mandate is 'Available online' in your MyCodaBox platform. If you have chosen to manage your clients' mandates yourself during the Onboarding process of your Fiduciary with CodaBox, we will not contact your client.